INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Q: Are your batteries genuine?

A: Yes, au-battery only sells 100% genuine batteries. We source directly from manufacturers or authorized distributors to ensure quality, so you can buy with confidence.

Q: Are the batteries in stock in Australia?

A: Are the batteries in stock in Australia? A: Yes, all of our batteries are stocked in Australia, ensuring fast shipping within 1-3 days.

Q: What if I’m not satisfied with the battery I received? Can I return it?

A: Absolutely! We offer a 30-day no-questions-asked return policy. Just make sure the battery is unused and in its original packaging, and contact our customer service for assistance.

Q: How long will it take to receive my order?

A: Once your order is placed, we’ll ship it as soon as possible, typically arriving within 1-3 days.

Q: Do your batteries come with a warranty?

A: Yes, each of our batteries comes with a warranty. If you experience any quality issues within the warranty period, reach out to us for a free replacement or repair.